Refund Policy | Tarot Reading

Overview

This policy outlines the terms for cancellation and refunds for our digital knowledge products and subscription services. Due to the nature of digital goods, our policy differs from those for physical products. The core principles are that one-time purchases are generally non-refundable once accessed, and subscriptions can be canceled at any time to prevent future charges.

1. Cancellation Policy

We collect several types of information from and about users of our Service, including:

For One-Time Purchase Products (e.g., Reports, Analyses)

We accept order cancellations before the digital product is "delivered" (i.e., before you have accessed or downloaded the content). If the order is canceled before access, you will receive a full refund. However, we cannot cancel the order if the content has already been accessed or downloaded, as this is the digital equivalent of an item being "shipped out."

For Subscription Services

7-Day Free Trial: For your first subscription, we offer a 7-day free trial. You may cancel at any time within these 7 days without being charged. The first subscription fee will be automatically charged at the end of the 7-day trial period.

Standard Cancellation: For all subsequent billing cycles, you may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle, and you will not be charged for the next period.

Cancellation Options:

1、https://www.iqnitionx.com/Account/paypalUnsubscription

2、Customer support email: service@iqnitionx.com

2. Refund Policy

For One-Time Purchase Products

General Rule: We accept refund requests under specific conditions. Due to the nature of digital goods, the standard 14-day right to return does not apply once the product has been accessed, similar to how custom-order or personalized items are exempt. To be eligible for a refund, a significant issue must be present.
Eligible Conditions for a Refund: A refund may be granted if, due to our reasons, the digital goods you received are defective or incorrect. This includes situations where:
The file is corrupted and cannot be opened.

The content is demonstrably different from what was described on the product page.
Ineligible Conditions for a Refund: We do not provide refunds if the return is caused by the consumer, such as changing your mind, the content not meeting personal expectations, or purchasing the wrong product.
No Fees: We do not charge any processing or "restocking" fees for approved refunds.

For Subscription Services

We do not offer partial or full refunds for subscription periods that have already begun. Once a billing cycle has started, the fee for that period is non-refundable.

3. Refund Process

1.Contact Us: To request a refund, please contact our Customer Service. You will need to provide a receipt or proof of purchase to complete your request.

2.Inspection: Once your request is received, we will inspect the issue (e.g., verify a corrupted file or content discrepancy) and email you a notification of receipt.

3.Approval or Rejection: We will also notify you of the approval or rejection of your refund request.

4.Processing: If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

3. Data Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Late or Missing Refunds

If you haven’t received an approved refund yet, please follow these steps:

1.First, check your bank account again.

2.Then, contact your credit card company, as it may take some time before your refund is officially posted.

3.Next, contact your bank. There is often some processing time before a refund is posted.

4.If you’ve done all of this and you still have not received your refund, please contact us.

Contact Information

Please contact our Customer Service to initiate a refund request or for any questions regarding this policy.Email: service@iqnitionx.com

Legal Disclaimer

The standard 14-day cooling-off period for distance sales may not apply to digital content that is provided immediately upon purchase, subject to the consumer's prior express consent. By purchasing and accessing our digital products, you acknowledge that the service is considered delivered. This policy is structured to be fair while respecting the unique nature of digital goods.